Privacy policy

Privacy Policy

Last updated: 17 July 2026

Introduction

Flotsam Flo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Flotsam Flo collects, uses and protects your personal information when you visit www.flotsamflo.co.uk, contact us, or enquire about talks, workshops or other services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Flotsam Flo is the data controller responsible for your personal information.

Information We Collect

We may collect personal information that you provide directly to us when you:

  • Submit an enquiry through our website contact form.

  • Contact us by email.

  • Enquire about booking a talk, workshop or event.

  • Communicate with us regarding our services.

This information may include:

  • Your name.

  • Your email address.

  • Your telephone number.

  • The name of your organisation (where applicable).

  • Any information you choose to include in your enquiry or message.

Information submitted through our website contact form may include your name, email address, telephone number, organisation details and any information you choose to include in your message.

We only collect information that is necessary to respond to your enquiry or provide our services.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Discuss and arrange talks, workshops or events.

  • Communicate with you regarding bookings or requests.

  • Maintain appropriate business records.

  • Comply with legal obligations where required.

We do not sell, rent or trade your personal information.

We will only use your information for purposes connected with your enquiry or our legitimate business activities.

Lawful Basis for Processing

Under UK GDPR, we process your personal information under one or more of the following lawful bases:

  • Legitimate interests – to respond to enquiries, communicate with prospective clients and manage bookings.

  • Contract – where processing is necessary to arrange and deliver an agreed service.

  • Legal obligation – where we are required to retain certain information for legal, accounting or tax purposes.

Cookies

Our website uses cookies that are necessary for the operation of the website.

The website is hosted by Shopify, which may collect limited technical information such as:

  • Browser type.

  • Device type.

  • IP address.

  • General website usage information necessary to operate, maintain and secure the website.

Flotsam Flo does not currently use Google Analytics, advertising tracking pixels or email marketing services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information only where necessary:

  • With Shopify, our website hosting provider, to operate and maintain the website.

  • Where required by law.

  • Where necessary to establish, exercise or defend legal claims.

We will never sell your personal information to third parties for marketing purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss or misuse.

However, no method of transmitting information over the internet or storing electronic data is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We keep personal information only for as long as necessary to respond to enquiries, manage bookings, meet legal obligations and maintain appropriate business records.

Previous Customer Records

Flotsam Flo previously operated an online shop. We may retain historical customer information, including names, contact details and delivery addresses, where necessary to comply with legal, tax and accounting obligations or to deal with enquiries relating to previous orders.

This historical information is not used for marketing purposes and is retained only for as long as necessary or required by law.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where appropriate.

  • Request restriction of processing in certain circumstances.

  • Object to certain types of processing.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

We may ask you to verify your identity before responding to your request.

Children's Privacy

This website is not intended to collect personal information directly from children.

Where talks or workshops involve children, arrangements will always be made through the relevant school, organisation or responsible adult.

Third-Party Websites

This website may contain links to external websites and social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or website.

Any updates will be published on this page together with the revised "Last updated" date.

Complaints

If you have any questions or concerns about how we handle your personal information, please contact us in the first instance.

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Flotsam Flo

Email: flotsamflo@yahoo.com

Information Commissioner's Office (ICO): https://ico.org.uk

Flotsam Flo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Flotsam Flo collects, uses and protects your personal information when you visit www.flotsamflo.co.uk, contact us, or enquire about talks, workshops or other services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Flotsam Flo is the data controller responsible for your personal information.

Information We Collect

We may collect personal information that you provide directly to us when you:

  • Contact us through our website or by email.

  • Enquire about booking a talk, workshop or event.

  • Communicate with us regarding our services.

This information may include:

  • Your name.

  • Your email address.

  • Your telephone number.

  • The name of your organisation (where applicable).

  • Any information you choose to include in your enquiry.

We only collect information that is necessary to respond to your enquiry or provide our services.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Discuss and arrange talks, workshops or events.

  • Communicate with you regarding bookings or requests.

  • Maintain appropriate business records.

  • Comply with legal obligations where required.

We do not sell, rent or trade your personal information.

We will only use your information for purposes connected with your enquiry or our legitimate business activities.

Lawful Basis for Processing

Under UK GDPR, we process your personal information under one or more of the following lawful bases:

  • Legitimate interests – to respond to enquiries, communicate with prospective clients and manage bookings.

  • Contract – where processing is necessary to arrange and deliver an agreed service.

  • Legal obligation – where we are required to retain certain information for legal, accounting or tax purposes.

Cookies

Our website uses cookies that are necessary for the operation of the website.

The website is hosted by Shopify, which may collect limited technical information such as:

  • Browser type.

  • Device type.

  • IP address.

  • General website usage information necessary to operate, maintain and secure the website.

Flotsam Flo does not currently use Google Analytics, advertising tracking pixels or email marketing services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information only where necessary:

  • With Shopify, our website hosting provider, to operate and maintain the website.

  • Where required by law.

  • Where necessary to establish, exercise or defend legal claims.

We will never sell your personal information to third parties for marketing purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss or misuse.

However, no method of transmitting information over the internet or storing electronic data is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We keep personal information only for as long as necessary to respond to enquiries, manage bookings, meet legal obligations and maintain appropriate business records.

Previous Customer Records

Flotsam Flo previously operated an online shop. We may retain historical customer information, including names, contact details and delivery addresses, where necessary to comply with legal, tax and accounting obligations or to deal with enquiries relating to previous orders.

This historical information is not used for marketing purposes and is retained only for as long as necessary or required by law.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where appropriate.

  • Request restriction of processing in certain circumstances.

  • Object to certain types of processing.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

We may ask you to verify your identity before responding to your request.

Children's Privacy

This website is not intended to collect personal information directly from children.

Where talks or workshops involve children, arrangements will always be made through the relevant school, organisation or responsible adult.

Third-Party Websites

This website may contain links to external websites and social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or website.

Any updates will be published on this page together with the revised "Last updated" date.

Complaints

If you have any questions or concerns about how we handle your personal information, please contact us in the first instance.

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Flotsam Flo

Email: flotsamflo@yahoo.com

Information Commissioner's Office (ICO): https://ico.org.uk