Privacy policy
Last updated: 17/07/2025
This Privacy Policy describes how Flotsam Flo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flotsamflo.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. Please review it regularly for changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
We collect personal data you provide directly, such as your name, contact details, and payment information when you place an order or contact us. We also collect information automatically through cookies and similar technologies, including your IP address, browser type, and browsing behaviour.
Information that you directly submit to us through our Services may include:
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Name, email, phone number, billing and shipping addresses
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Payment information via Shopify’s secure checkout (card data is processed by Shopify/Stripe/PayPal and not stored by us)
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Account credentials if you create an account on the Site
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Newsletter signup details (email address via Mailchimp)
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Customer service communications and any messages you send
through the Services/email
Information Collected Automatically:
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Device type, browser, IP address, and usage data collected by Shopify through cookies and server logs
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Shopping behaviour (products viewed, cart additions) to improve your shopping experience and fulfil orders
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
We use your personal data to:
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Process and fulfil your orders, including payment and shipping
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Manage your account and provide customer support
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Send you order confirmations, shipping updates, and related communications
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Send marketing emails only if you opt-in via newsletter signup (you can unsubscribe anytime)
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Improve our website, services, and user experience through data analysis
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Comply with legal requirements and prevent fraud or abuse
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For details about the cookies Shopify uses to power our store, please visit https://www.shopify.com/legal/cookies.
We use cookies to improve your experience—this includes remembering your preferences, helping with analytics, and generally making the Site work better for you. Shopify also uses cookies to run our store, process transactions, and enhance Site functionality. You can manage your cookie preferences through your browser settings or via the cookie banner on our Site.
Most browsers accept cookies by default, but you can choose to block or delete them through your browser controls. Please note that doing this may negatively affect your experience and cause some features or services to not work properly. Blocking cookies may also not fully prevent us from sharing certain information with third parties, such as advertising partners.
We use cookies and similar technologies for essential site functions, including Shopify’s services and our email marketing platform, Mailchimp. While we’re not currently sending marketing emails, Mailchimp cookies may still be present if you sign up for newsletters or interact with our site. You can manage your cookie preferences in your browser settings.
How We Disclose Personal Information
How We Disclose Personal Information
We only share your personal information with trusted third parties who help us run Flotsam Flo smoothly and securely:
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Shopify: Our e-commerce platform provider. Shopify processes your data to operate the online store, manage payments, and support order fulfillment. Shopify may use or share your information as described in their Privacy Policy, which we encourage you to review.
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Royal Mail: Our trusted shipping partner responsible for delivering your orders.
We do not share your personal information with any other third parties unless required by law or with your explicit consent.
Categories of Personal Information Disclosed
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out in "How we Collect and Use Your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We only share your personal information with the following trusted partners:
|
For details on how Shopify manages your data, please see Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, please note that this content will be public and accessible to anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, we encourage you to review their privacy policies, security practices, and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such third-party sites, nor the accuracy, completeness, or reliability of the information found on these sites.
Additionally, information you provide on public or semi-public venues, including social media platforms or third-party services, may be viewable by other users of those platforms or services. This may be without limitation as to its use by us or any third parties. The inclusion of such links on our Site does not, by itself, imply any endorsement of the content on these third-party platforms or their operators, except as explicitly stated within our Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that their information be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” However, we will take appropriate technical and organisational measures to protect your personal information. Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. Where we no longer need your information, we will securely delete or anonymise it.
Your Rights and Choices
epending on your location, you may have rights including:
- Right to Access/Know your personal info held by us
- Right to Delete your personal info
- Right to Correct inaccuracies
- Right of Portability (receive and transfer your data)
- Restriction of Processing
- Withdrawal of Consent where applicable
- Right to Appeal if requests are declined
- Manage communication preferences (unsubscribe from promotional emails)
To exercise your rights, contact us with proof of identity. We will respond timely under UK law.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable UK law.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in, including to the United States. Your personal information may also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of the UK, we will rely on recognised transfer mechanisms, such as the UK’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection under UK data protection laws.
We process and store your personal information in the UK, but some of our third-party service providers, such as Shopify, may store or process your data outside of the UK. Shopify ensures compliance with UK data protection laws, and where applicable, appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data. For more information on how Shopify processes your data, please visit Shopify's Privacy Policy.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at flotsamflo@yahoo.com or contact us at:
48 Cardrew Way, Mount Ambrose, Redruth, TR15 1SS, United Kingdom.
For the purpose of applicable data protection laws, we are the data controller of your personal information. If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.