Privacy Policy

Last updated: 4th September 2026

1. Introduction

Flotsam Flo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Flotsam Flo collects, uses and protects personal information when you visit the Flotsam Flo website, contact us, or enquire about talks, workshops or other services.

Flotsam Flo is a sole-trader business and is the data controller responsible for the personal information described in this Privacy Policy.

This Privacy Policy is intended to explain how personal information is handled in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy and electronic communications legislation.

2. Information We Collect

Flotsam Flo currently operates this website as an information and contact website. The website is not currently used to sell products online.

We may collect personal information that you choose to provide when you:

• submit an enquiry through the website contact form;

• contact us by email;

• enquire about a talk, workshop, event or other service; or

• communicate with us about an existing or potential booking.

The information you provide may include:

• your name;

• your email address;

• the name of your organisation, where applicable; and

• any information you choose to include in your enquiry or message.

The website contact form currently asks for your name, email address and comment/message. It does not ask for your telephone number.

We aim to collect only information that is relevant and necessary for the purpose for which it is provided.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries;

• discuss and arrange talks, workshops and events;

• communicate with you about a potential or confirmed booking;

• provide information about our services when you have requested it;

• keep appropriate business records; and

• comply with legal obligations where required.

We do not use your personal information for unrelated purposes.

We do not sell, rent or trade your personal information.

We do not use personal information collected through enquiries for unrelated marketing.

4. Lawful Basis for Processing

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, our lawful bases may include:

Legitimate interests

We may process information where this is necessary for our legitimate business interests, such as responding to enquiries, communicating with people who have contacted us, and managing potential bookings, provided that these interests are not overridden by your rights and interests.

Contract

Where you enter into an agreement with Flotsam Flo, we may process information where this is necessary to arrange or provide the agreed service.

Legal obligation

We may process or retain information where this is necessary to comply with a legal or regulatory obligation.

5. Workshops and Other Services

If you enquire about or book a workshop, talk or other service, we may need information that is relevant to arranging and providing that service.

You should only provide information that is relevant to your enquiry or booking.

Where information relating to health conditions, allergies or other potentially sensitive matters is provided for workshop safety or suitability, it will only be used for the relevant purpose and handled appropriately in accordance with applicable data protection law.

6. Cookies and Shopify

The Flotsam Flo website is hosted and operated using Shopify.

The website uses cookies and similar technologies. These may include cookies that are necessary for the website to function, maintain security, remember preferences and provide the services available through the website.

Shopify may also process certain technical information associated with visitors and use of the website, such as information relating to a visitor's device, browser, IP address and website activity, where necessary for the operation, security and functionality of the website.

Flotsam Flo does not currently use Google Analytics, advertising tracking pixels or third-party advertising services.

A cookie banner is provided on the website where applicable cookies require visitor choice or consent.

You can also manage cookies through your browser settings. Disabling certain cookies may affect how the website functions.

7. How Your Information Is Stored and Who Processes It

Flotsam Flo does not sell, rent or provide your personal information to other businesses for their own marketing purposes.

Personal information submitted through the website may be processed by Shopify as the platform and service provider used to operate the website and contact form.

We may also disclose personal information where we are legally required to do so, or where this is necessary to establish, exercise or defend legal claims.

Apart from these circumstances, we do not routinely share your personal information with other organisations.

8. Previous Customer Records

Flotsam Flo previously operated an online shop.

Although the online shop is no longer operating and Flotsam Flo no longer sells or posts products through the website, some historical customer and order information from the former shop may remain stored within Shopify.

This historical information may include information such as names, contact details and delivery addresses associated with previous orders.

These records are not used for current sales or marketing.

Where historical records are retained, they are kept only where there is a legitimate reason to retain them, such as dealing with previous orders or meeting legal, tax, accounting or other record-keeping requirements.

Historical personal information will be deleted or anonymised when it is no longer needed, subject to any legal or other legitimate requirement to retain it.

9. How Long We Keep Your Information

We do not keep personal information for longer than is necessary for the purpose for which it was collected.

The length of time information is retained depends on the type of information and why it is being kept.

For example:

• enquiry information may be retained for as long as reasonably necessary to deal with the enquiry and any resulting booking or service;

• information relating to bookings may be retained for as long as necessary to manage the booking, maintain appropriate business records and meet any legal obligations; and

• historical customer and order information from the former online shop may be retained where necessary for legal, tax, accounting or other legitimate record-keeping purposes.

We periodically consider whether personal information is still required and will delete or anonymise it when it is no longer needed, where appropriate.

10. Keeping Your Information Secure

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically is completely secure, so we cannot guarantee absolute security.

11. Your Data Protection Rights

Under UK data protection law, you may have rights including:

• the right to ask for a copy of the personal information we hold about you;

• the right to ask us to correct inaccurate or incomplete information;

• the right to ask us to delete personal information in certain circumstances;

• the right to ask us to restrict processing in certain circumstances;

• the right to object to certain processing; and

• where processing is based on consent, the right to withdraw that consent.

These rights are subject to certain legal conditions and exemptions.

To exercise a right or ask a question about how your information is handled, please contact us using the details below.

We may need to verify your identity before responding to a request.

12. Children's Privacy

This website is not intended to collect personal information directly from children.

Where talks or other activities involve children, arrangements will normally be made through the relevant school, organisation, parent, guardian or other responsible adult.

13. Third-Party Websites

The website may contain links to other websites or social media platforms.

These websites operate independently of Flotsam Flo and have their own privacy practices and policies. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if our services, website, data processing practices or legal requirements change.

The latest version will be published on this page and the "Last updated" date will be amended accordingly.

15. Complaints

If you have concerns about how Flotsam Flo handles your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

16. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Flotsam Flo

Email: flotsamflo@yahoo.com

You can find information about the Information Commissioner's Office at ico.org.uk.